Q and A

What are the Season Ticket renewal and sale dates:

June 20th – July 7th: The renewal period for the 2019/20 Season Ticket holders.

July 14th – July 18th: Sale period for FOREVER members who didn’t have a Season Ticket during the 19/20 season. (Wish to be the first to join-in at the Bloomfield stadium fever and didn’t have a season ticket during 19/20? Click here to join the membership scheme)

July 18th: General public season ticket sale

How do I renew / purchase a season ticket subscription?

Recommended! The Season Ticket Subscriber Area on the website – The easiest and fastest way to renew and purchase subscriptions. Make sure you have your user name and password available at the time of purchase In the event that the username and password are not available, please contact via a WhatsApp message on 050-3002526 submitting the Season Ticket number and an ID number.

Attention: The ‘Leanne’ call centre *8778: In light of the high volume expected at the call centre, standby time could be longer than usual.

Service centre at Bloomfield stadium (Gates 10-11).

Opening hours for the call and service centres:

Weekdays from 09:00-17:30 and Friday from 9:00-13:00.

 

* Renewal / purchase of the subscription via the internet or phone entails an additional 5 NIS fee.

What information needs to be presented?

Subscription number from the 2019/20 season (renewals only).

ID Card (Teudat Zehut).

Complete personal information: Address, Email, D.O.B, Mobile number

What is Forever \ Forever +?

This is the third year in succession that Maccabi Tel Aviv Football Club will operate an Exclusive Membership club. FOREVER has two levels of membership at different costs with various levels of benefits respectively – FOREVER and FOREVER+. To the full list of benefits please click here (Link to FOREVER).

I didn’t own a subscription during the 19/20 season, when and how can I purchase a Season Ticket?

In the event you didn’t own a 19/20 Season Ticket, you couldn’t purchase a Season Ticket during the renewal period. The sale of Season Tickets to new members will begin on July 15th for FOREVER members only, who will also enjoy a 5% discount. To join FOREVER please click here (link).

As of July 18th in the event that seats remain available – the sale will open to the general public.

Can I keep my location for non-subscription based home matches (Europe, State Cup and Toto Cup)?

The 2020/21 Season Ticket provides access to Maccabi Tel Aviv League home matches only. For matches in other competitions efforts will be made to enable the Season Ticket holder purchase a ticket to their designated seat, within the limitations available.

I am renewing my Season Ticket and interested in changing the location in the stadium. What must I do?

In such an event you must renew your Season Ticket before submitting the detailed attached document and in the designated box specify the request.

Dealing with such requests will begin on July 11th and will be dealt with according to the order of registration with preference granted for FOREVER+ members.

The club will act to the best of its’ ability to answer all the requests according to the current situation, however, registration does not guarantee a change of seat in the stadium. Maccabi Tel Aviv FC reserves the right not to acknowledge every request for any reason the club sees right.    

Please note! Season Ticket holders who will not renew their subscription by Friday July 9th at 12:00 will not be able to change their location at the stadium and would lose their right for a 2020/21 Season Ticket.

As part of the reimbursement plan for the 2019/20 season, I chose a reimbursement – how could I redeem my credit whilst during the season ticket purchase?

Everyone who chose the option of a reimbursement for his season ticket and received a coupon via a text message (SMS), must submit it during the payment process (if the purchase is done over the phone, the coupon number should be read to the representative). After typing the reimbursement coupon number, the fee should be deducted from the actual price of the season ticket.

Will the points that I had accumulated as part of the points allocation system be retained?

The points allocation system will continue this season as well. A reminder that the allocation point system is valid for 3 years, from the moments they are accumulated.

For example: if you accumulate 3 points on 21.02.21, they will be valid until 21.02.21 at which point those 3 points will be eliminated from your account.

Please note that members of FOREVER + receive double points. For additional benefits of FOREVER+ members please click here.

A reminder: A season ticket subscriber earns full points while those who aren’t season ticket subscribers earns half points.

 

For example: If you are not a season ticket holder purchased a ticket for a match worth 3 points and has a FOREVER membership they will accumulate 1.5 points. If the same fan has FOREVER+ membership, he will accumulate the full 3 points (2 * 1.5). If the fan is a season ticket subscriber and a member of the FOREVER +, they will earn 6 points.

Can I cancel my season ticket subscription?

In accordance with the Consumer Protection Regulations (2010), the cancellation fee is at a rate of 5% of the transaction price or NIS 100 – whichever is lower.

I lost my season ticket, how do I get a new one?

The club will publish a statement on this issue ahead of the start of the league matches.